aXturastoreAI ASSISTANT
AI support assistant
Help employees find an answer, with a route to human support.
The proposed experience
Bring the workflow closer.
Help employees find an answer, with a route to human support. The interface and process are adapted to your organisation, with aXtura as the employee entry point.
- Knowledge-based troubleshooting
- Linked supporting articles
- Structured ticket handoff
- Uncertainty and escalation handling
How the workflow could work
- Describe the issue
- Review suggested steps and sources
- Confirm whether the issue is resolved
- Create a support ticket if necessary
Connected to your environment
Integration areas: ITSM, Knowledge. We review the source system, available APIs, authentication, user permissions and data flows before defining the implementation.
Existing access permissions remain the starting point. Read and write operations, notifications and supported aXtura client versions are documented for your project.
AI with a reviewable result
The knowledge sources, model provider and hosting are selected for your requirements. Answers and drafts can contain errors: source references, human review and an escalation route are part of the design.
An assistant must not change records or send messages without the confirmation required by the agreed process.
Make it fit your organisation
We can assess your forms, fields, roles, terminology, routing rules and visual requirements. The agreed scope identifies the application work, connected systems, test cases and support responsibilities.
What is included in the first discussion?
We review the business task, intended users, connected systems and any existing aXtura deployment. You do not need to have every technical answer ready.
Can we start with a pilot?
A focused pilot can validate a defined workflow and the relevant integration before a wider rollout. Scope and acceptance criteria are agreed in advance.
How do we get a price?
Send a short description of your requirements. Application licensing, setup, integration, development, AI usage and support are identified separately where applicable.
Explore related solutions
Knowledge assistant
Ask your company knowledge a question. Get an answer with its sources.
Service Desk
Raise a support request and follow it through to resolution.
Task manager
Turn requests into clear tasks, owners and next steps.
A workflow in mind?
Tell us what your team needs. We will help define the right starting point.