aXturastoreSMARTAPP
Service Desk
Raise a support request and follow it through to resolution.
The proposed experience
Bring the workflow closer.
Raise a support request and follow it through to resolution. The interface and process are adapted to your organisation, with aXtura as the employee entry point.
- Categorised support requests
- Status and conversation history
- Knowledge-base shortcuts
- Updates from your support system
How the workflow could work
- Choose the request category
- Describe the problem
- Receive a ticket reference
- Follow status changes and the response
Connected to your environment
Integration areas: ITSM. We review the source system, available APIs, authentication, user permissions and data flows before defining the implementation.
Existing access permissions remain the starting point. Read and write operations, notifications and supported aXtura client versions are documented for your project.
Make it fit your organisation
We can assess your forms, fields, roles, terminology, routing rules and visual requirements. The agreed scope identifies the application work, connected systems, test cases and support responsibilities.
What is included in the first discussion?
We review the business task, intended users, connected systems and any existing aXtura deployment. You do not need to have every technical answer ready.
Can we start with a pilot?
A focused pilot can validate a defined workflow and the relevant integration before a wider rollout. Scope and acceptance criteria are agreed in advance.
How do we get a price?
Send a short description of your requirements. Application licensing, setup, integration, development, AI usage and support are identified separately where applicable.
Explore related solutions
Knowledge assistant
Ask your company knowledge a question. Get an answer with its sources.
Task manager
Turn requests into clear tasks, owners and next steps.
Corporate mail
Read and respond to work email without leaving your aXtura workspace.
A workflow in mind?
Tell us what your team needs. We will help define the right starting point.